Frequently Asked Questions
Is it safe?
You bet it’s safe! Your
Elefundo account features the very best in secure payment encryption technology.
Not only are your payments safe, your money is stored securely until you’re
ready to request a withdrawal via electronic bank transfer. When shopping
online through the retailer links on our site, you are redirected to the chosen
retailer's site & they process your payment as usual.
Why am I so madly in love with Elefundo?
You are not alone in your
love for Elefundo! Perhaps it’s because we’ve made the process of raising money
for schools, charities, & teams so much better, it feels like all your
dreams are coming true. We also recognize that it may be our beautiful orange
elephant that attracts you to Elefundo. He’s pretty much a super model within
the family Elephantidae, and he likes to recycle.
Does it cost anything to set up?
Setting up an account is absolutely
free! This is what makes Elefundo so amazing! You don't pay for anything
upfront. We do collect a few fees on a per-transaction basis for our Ticketing
Services, Silent Auction Software and Direct Donation processing (see below).
Our fees for direct donations are lower than other crowdfunding sites!
How does Elefundo pay my charity money to shop online?
Online retailers pay Elefundo a commission for directing traffic to their sites and a purchase is made. We then split our commission and give money back to your charity! Remember though, you must use your Elefundo account and click the retailer’s link from Elefundo.com or download our Chrome extension here for the retailers to track your purchase & pay the commission. Making Elefundo.com your homepage would make your online shopping seamless & simple.
Are my transactions secure when shopping through Elefundo?
That’s a fantastic question! You ask such great questions, we knew we liked you when you first checked us out. See our answer to this question in the general questions tab under “Is it safe?”
How can I donate directly to an organization without buying anything?
After you set up your Elefundo account and click on the school/charity campaign page that you’d like to donate to, you’ll notice an orange "Direct Donation" button that will allow you the option to donate any dollar amount you’d like directly to the fundraiser.
How can I see how much money I’ve donated?
Once your account is set up and you’ve shopped through one of our online retailers, purchased tickets, won auction items or made a direct donation, your total will be tallied and shown when you click on ‘My Account’. Some businesses take 48 hours to post back the money amount. Give it a couple of days for the money to post and if you don't see anything after three days contact us at support@Elefundo.com
How secure is my credit card information?
Elefundo resolves to only
work with stores providing high levels of credit card processing security.
Elefundo itself does not capture or receive your credit card information. If
you make an online direct donation, purchase tickets or auction items this
transaction is processed by www.stripe.com. We’ve ensured our credit card
processing is the best out there
- Does Elefundo
collect any fees?
We collect a very low fee of 2% + $0.70 per donation, ticket, or auction item. Credit card processing fees also apply. There is no other major fundraising company that is this affordable!
Are there any time limits?
Nope. Once your account is open and remains open, anyone can donate at any time. That means your school or charity can be receiving donations even when not in session, or when you’re asleep, or walking the dog, or attending a Taylor Swift concert. We do recommend sending out a campaign email occasionally so that previous donors can be reminded to keep using their Elefundo account to support your awesome cause. We all need reminding every once in awhile. ;)
What do we do when school is not in session?
Go on vacation and just
keep your account open to receive donations. Be sure to send out an email
campaign to all your previous donors before school is out or when the season is
over to remind them to use their Elefundo accounts when they shop so that the
donations just keep coming.
Can I raise money for something other than a school?
You know you can! Our original idea for Elefundo was to target schools because every member of Elefundo's founding team has school-aged kids and are all familiar with the nuances of fundraisers, which is how this whole thing began. However, we also designed this to work for any charitable organization or event that could use some extra cash. You must be legit with your state regulations (public schools and their organizations already are). Funds raised for the terminally ill or for funeral expenses are usually granted a pass by states. Please check with your state agency over charities.
How do we retrieve our donations?
The creator of the fundraising campaign can simply access it from their dashboard, by clicking the button that says "Retrieve Donations" and it’ll be on its way to a happy new home in the pre-designated bank account.
How long do withdrawals take?
A withdrawal normally takes 5-7 business days. However, please note that the waiting period for your donation is tied to a ‘lock in date’. A lock in date is the date that someone can no longer return a product to reverse the commission from the purchase. Most Elefundo commissions from online shopping are unlocked after 30 to 60 days, but a few even take 90 days.
What about taxes?
Unfortunately, we're unable to provide specific tax advice since everyone's situation is different. While this is by no means a guarantee, most donations on Elefundo are simply considered to be 'personal gifts' which are not taxed as income in the US. Additionally, only donations made to a legally registered 501(c)(3) may be considered eligible for donors to claim as a tax deduction. Again, every situation is different so please consult with a tax professional in your area.